WanderersTV FAQS

Live video coverage of games is available for UK and international fans, but there are restrictions on what fixtures can be broadcast due to EFL broadcasting rules and regulations.

How to watch* on desktop or mobile/tablet browsers:

1. Log into your account and purchase your match pass or subscription from our Subscriptions page. 
2. Once purchased, head to our Live page and select the Watch Now or Listen Now button for the feed you want to access.
3. Live pre-match shows start an hour before kick-off, and audio commentary is available to all subscribers. Subtitled feeds are also available.

How to watch* via the Official App:

1. Log into your account on your browser and purchase your match pass or subscription from our Subscription page. 
2. Once purchased, ensure you are logged into the app, tap navigate to our club's streaming section on the bottom navigation bar and then the live tab. Select the Watch Now or Listen Now button for the feed you want to access.
3. Live pre-match shows start an hour before kick-off, and audio commentary is available to all subscribers. Subtitled feeds are also available.

How to stream to a smart TV:

To stream the video to your TV, please download the Official app onto your mobile or tablet. When the live video plays, click the cast button (top right icon in the blue bar) and then select your device. This only works for compatible devices, including most smart TVs. As an alternative, you can use a HDMI cable from your laptop to your TV.

* Subscriptions and passes can only be purchased through a desktop or mobile browser. Access to live videos is subject to EFL broadcasting restrictions. If match passes are unable to be purchased or restrictions in your region are in place for our Full Live Show, unfortunately, you are unable to watch this match live. UK subscribers can only watch the pre-match show and listen to audio commentary without a match pass.

We offer two forms of matchday streaming: video and audio.

Videos include multi-camera coverage of matches, complete with replays, score graphics and commentary.

Audio is commentary-only.

Video (domestic)

Video match passes are available to UK supporters for selected midweek league matches, subject to streaming criteria from the EFL. Carabao Cup matches are not available to stream due to competition rules.

Passes for eligible games are sold on a match-by-match basis only.

Video (international)

Video match passes are available to overseas supporters for most league matches, excluding those chosen for international broadcast. If a match is selected for international broadcast, it will only be available in 'unsold markets' - territories where there is not a broadcast agreement in place. 

As with domestic viewers, Carabao Cup fixtures cannot be streamed internationally due to competition rules. 

Overseas supporters can purchase a video pass on a seasonal or match-by-match basis. 

Audio (worldwide)

Audio commentary is available worldwide for all fixtures, including the Carabao Cup and Emirates FA Cup. 

Passes can be bought on a seasonal or match-by-match basis.

Your device needs to comply with the following minimum system requirements:

• Operating Systems: Windows 8.1 or later, Mac 9+
• Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari (Internet Explorer and Opera are not supported)
• Mobiles And Tablets Operating Systems: Android 6+, iOS 9+

*some OS may still not be supported by manufacturer

You will require a WiFi or broadband internet connection with a minimum download speed of 1.2mbps, with latency not exceeding 100ms, for SD. You will require 4mbps, with latency not exceeding 50ms, for HD.

The club is not responsible for streaming issues related to user connectivity ie. poor connection or download speeds, devices without the minimum system requirements, improper use of VPNs or any other matters outside of the Club's direct control.

Unfortunately, the Club is unable to provide live video streaming of FA Cup games in any country.

The following payment methods can be used to purchase a pass/subscription:

• GooglePay
• ApplePay
• Visa
• Mastercard
• American Express

Users can manage their subscription, including updating card details, by clicking on the profile button on the top right-hand corner of the screen, then 'Manage Subscriptions'.

Please get in touch using the email address found in our Contact Us page, so we can look into whether you are due a refund.

Refunds must be claimed within 3 months of the date you made payment.

Please ensure you are logged in. If you are logged in, you will see Profile in the top right corner. The Club has been advised that clearing internet browsing data (cookies and cache) can often alleviate problems.

If you are still experiencing issues, please contact the Club in the Contact Us section of our website.

If you can’t log in, please try another browser or clear your cache/cookies and try again. If you have forgotten your password, please navigate to the login screen and click the 'forgotten password' link.

If you are receiving a ‘Blocked Account’ message, this can be solved by resetting your password.

Games are available in line with the geo-restrictions above. If you receive this message, the game is not available in your country or territory.

If you’re outside the UK on holiday and trying to access the stream via mobile data (3G/4G/5G), your IP address is still registered as being in the UK despite roaming due to the way roaming mobile service works. Connecting to a local WiFi network should solve this.

From the 2024-25 season, casting is now available. To stream the video to your TV, please download the Official app onto your mobile or tablet. When the live video plays, click the cast button (top right icon in the blue bar) and then select your device. This only works for compatible devices, including most smart TVs. As an alternative, you can use a HDMI cable from your laptop to your TV.

* Subscriptions and passes can only be purchased through a desktop or mobile browser. Access to live videos is subject to EFL broadcasting restrictions. If match passes are unable to be purchased or restrictions in your region are in place for our Full Live Show, unfortunately,
you are unable to watch this match live. UK subscribers can only watch any available pre-match show and listen to audio commentary without a match pass. Pre-match shows are not always available. 

No. It is for private, individual use only. Commercial premises are excluded from the live streaming service. The EFL has a strict monitoring policy in operation and will prosecute any premises illegally streaming live games.

All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via media@wwfc.com.

If I live in the UK or Republic of Ireland and subscribe to (club name/ pass service), will I be able to watch international games when travelling abroad?

Domestic fans travelling overseas will have the same access as international users only if they buy an international subscription to the live streaming service once abroad. This is because the UK and Ireland subscriptions have different entitlements to the international subscriptions and you can only access international subscriptions outside of the UK & Ireland.

For international fans travelling to the UK & Ireland you won’t be able to view live streams that you are eligible for as your IP address when connecting to the internet will identify you as not being in an eligible country.

If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases. While we realise that this might be frustrating, we do not increase costs in months that have lots of games and this is an accepted risk by the club. We believe it will balance out over the course of the season.

Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live, you can always listen to it.